Privacy, Policies and Return Policy, Ordering
Information We Collect
When you place an order with us, we ask you to provide your name, shipping and billing address, telephone number, email address, credit card information, birth date, and so on. We also maintain a record of your product purchases. Our primary goal in obtaining this information is to provide you with a smooth, customized shopping experience, as quickly and easily as possible. We may also use it to improve your overall shopping experience Including:
Enhancing your online shopping experience — We may use your information to recognize you and welcome you when you visit this site.
Sending marketing and promotional information — If you wish, you may choose to receive product news and promotions from our manufacturers.
Providing customer service — We may send email to consumers who abandon shopping carts and do not complete checkout to see if a consumer needs additional product information or if there was a problem using the site. The abandoned cart email is a one-time email; no follow-up emails are sent if the consumer does not respond to this one and no record of this abandoned cart is kept.
In the process of completing an order, we share your contact information with the merchant and fulfillment partners, as necessary to process the order. Outside of the order process, you will not receive any communication from us or from those individuals without your authorization. We do not sell your contact information or provide it to third parties.
Editing, Updating, Correcting, and Deleting Your Information — We want to communicate with you only if you want to hear from us. To achieve this, we only communicate with you as needed to process your orders.
It’s easy to return a product
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. Changed your mind? If you aren’t delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
• Call Uptownhats.com at (585) 6-UPTOWN to initiate a return.
• We email you instructions for returning your product.
• Ship your unused product, in its original packaging, to the address identified in our email.
• Please Note: Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call the Uptownhats.com customer service number to arrange these returns.
• You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.
We accept these payment methods
• Credit Cards: American Express, Discover, MasterCard and Visa
• PayPal: (US and UK)
• Bill Me Later (US Only): Click here for more information
• The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
• You can return most new, unworn items within 30 days of delivery for a full refund, as noted below:
• The refund will be for the full value of the returned items, unless otherwise noted.
• Shipping and handling fees will not be refunded.
• Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
Refunds, Credits and Balances Due
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the Uptownhats.com, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
International and U.S. Territory Shipping. If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your destination is not included in the available selections, we cannot ship orders to it.
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Uptownhats.com for assistance.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Uptownhats.com immediately using the contact information included with the order.
APO and FPO Addresses
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
Order Questions or Changes
Uptownhats.com handles communications and customer service for consumers on behalf of the brands and retailers that we represent.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Uptownhats.com reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, Uptownhats.com will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with Uptownhats.com Return Policy.
Uptownhats.com accepts payment by Visa, American Express, and Discover. Some stores accept other payment methods, such as PayPal and Bill Me Later. The payment methods for this store are listed when you check out.
COD orders are not accepted.
Tax will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges. We don’t know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes.
Telephone, Postal Mail, Fax, or Email Orders
This store only accepts telephone and online orders. Orders cannot be placed by postal mail, email or Fax.If you have issues using this website, your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer, Mozilla Firefox, or Safari.
Shipping and Handling Charges
When you check out, you can view the shipping and handling charges for your order. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.Uptownhats.com Standard: We pride ourselves on offering a $5.00 flat Shipping Charge on all hats. If expedited or rush shipping there will be a flat $20.00 charge. Contact us and we can make arrangements.
Online orders can be delivered worldwide. However, some products, especially large items and items that contain fuel or other hazardous chemicals, are not available for shipment to other countries. To be sure, check the product and shipping notes as you shop. If your country is not listed at checkout, your order cannot be delivered there.
Tax and duty fees may be charged by your country when your order arrives. Those additional charges are your responsibility.
Uptownhats.com Standard: Shipping Charges are USD$ 25.00 minimum for international orders.
Safe & Secure Shopping
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of your information.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.
We take special care to protect the safety and privacy of children. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.